5015 N. Royal Dr. Traverse City, MI 49684 Practice policies
5015 N. Royal Dr. Traverse City, MI 49684 Practice policies
(P) 231-935-0850
(F) 231-935-0869
Office Hours: Monday - Friday 8a - 5p
Phone Hours: - Friday 8a-12:30p & 1:30p-4:30p
Practice News
Same Day Appointments
We ask that all patients contact our office prior to going to an Emergency Room or Urgent Care. We often times can schedule you for a same-day appointment! See Flyer below for our recommendations on when to be seen at our office, Urgent Care, or the Emergency room.
Phone/Web Message Policy
Effective January 1st, 2024
To all patients of Grand Traverse Internal and Family Medicine:
In recent years Grand Traverse Internal and Family Medicine has faced an unprecedented challenge of being inundated by an overwhelming volume of phone messages and web messages. The influx of communication has proven to be excessively time-consuming and takes away from direct patient care. This situation has reached an unsustainable threshold for the providers and staff. For years we have answered these messages free of charge, but the current volume of calls makes this practice unsustainable as well.
We fully understand that patients want timely guidance and reassurance. However, many messages left are truly non urgent and can wait for a scheduled office visit. Moving forward we ask that you judiciously use the patient portal and nurse message lines. For inquiries that necessitate medical decision making we will be requiring a telemedicine visit or an in-office appointment. This policy change will involve associated charges reflecting the time and expertise provided by the nurse/physician.
Sincerely,
Grand Traverse Internal and Family Medicine, P.C.
